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ITIL Books ITIL Service Delivery
ITIL Books ITIL Service Delivery
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ITIL Service Delivery
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ITIL Service Delivery |
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€98.00
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IT Service providers strive to improve the quality of the service, while at the same time trying to reduce costs or, at a minimum, to maintain the costs at the current level. This title provides a comprehensive, consistent and coherent set of best practices for IT Service Management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems. The text focuses on Service Delivery as a set of integrated processes that must be taken into consideration in order to achieve goals. The best-practice processes described both support and are supported by the British Standards Institution’s Code of Practice for IT Service Management (PD0005), and in turn underpin the ISO quality standard ISO9000. Issues covered include: - Problem Management - Capacity Management - Financial Management for IT Services - Configuration Management - IT Service Continuity Management - Security Management - Availability Management Contingency Planning - Change Management - Service Management |
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