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ITIL Books ITIL Service Support
ITIL Books ITIL Service Support
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ITIL Service Support
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ITIL Service Support |
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This title focuses on delivering and supporting IT services that are appropriate to the business requirements of the organisation. It expands the necessary interactions between these and other core IT service management disciplines, and updates best practice to reflect recent changes in technology and business practices. The best-practice processes described both support and are supported by the British Standards Institution’s Code of Practice for IT Service Management (PD0005), and in turn underpin the ISO quality standard ISO9000. Topics covered in this guide include: - change management - configuration management - help desk management - problem management - software control. |
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