IT Service Operations Management Guide - Your Complete Guide

IT Service Operations Management Guide - Your Complete Guide to Managing an IT Service Operation with Incident Management, Event Management, Problem management, Access Management and Request Fulfilment

Pages: 341
ISBN: 9780980513653
Format: Instant download PDF    


Many organizations are looking to implement Service Operation Processes as a way to improve the structure and quality of the business.

The information found within the book is based on the ITIL Version 3 framework, specifically the Event Management, Incident Management, Request Fulfillment, Problem Management and Access Management processes.  

• The book is designed to answer a lot of the questions about IT Operations Management and provide you with useful guides, templates and essential, but simple to use assessments.
• The supporting documents and assessments will help you identify the areas within your organization that require the most activity in terms of change and improvement.
• Presentations can be used to educate or be used as the basis for management presentations or when making business cases for IT Operations Management implementation.
  

If you're like most IT business leaders, process innovation now tops your agenda. But despite all the talk and excitement about the importance of process innovation, managers have so far found scant help for innovating in a systematic way that fuels consistent growth and sustained success.

In "IT Service Operations Management Guide," The Art of Service changes all that. The PDF shares the accumulated wisdom from The Art of Service--the education firm that helps clients instill IT process innovation into their very core. Drawing on a wealth of stories and examples, the PDF shows how IT Organizations of every stripe overcome the barriers to successful, profitable process innovation.

You'll find parts devoted to crucial topics--such as how to organize Incident Management, Event Management, Problem management, Access Management and Request Fulfilment. Frequent hands-on tools--frameworks, checklists, probing questions--help you put the PDF's ideas into action. "IT Service Operations Management Guide" is the definitive field Guide for making innovation a core competence in your IT organization.