E-Books (PDF versions) |
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| 01 | NEW! The ITIL V3 Factsheet Benchmark Guide |
| 02 | Service Catalog Process Kit |
| 03 | ITIL V3 Foundation Program |
| 04 | A Must: The Complete ITIL V3 Readiness Assessment Kit |
| 05 | IT Service Management Based on ITIL® V3 - A Pocket Guide |
| 06 | Introduction to ITIL V3 Service Lifecycle |
| 07 | All Files - Service Level Management Process Kit |
| 08 | Foundations of IT Service Management based on ITIL |
| 09 | ITIL V3 Lifecycle Publication Suite |
| 10 | A Great Start: ITIL V3 Starter Toolkit |
The ITIL Foundation EXAM PREPARATION
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ITIL V3 Service Design Toolkit
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ISO/IEC 20000 Process Charts
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Enterprise Architecture Best Practice Handbook: Building, Runnin
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Configuration Management Process Template
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