ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide

Fully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the IPPI exam. Written by a renowned IT Service Management expert and ITIL Manager, this guide features complete details on all exam domains. Inside, you'll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. IPPI All-in-One Exam Guide, will not only help you pass the test, but also be your essential on-the-job reference. ITIL Practitioner Plan and Improve (IPPI) (based on ITIL®) covers the essential planning, monitoring and optimizing skills required to qualify as a professional who specializes in the Plan and Improve processes. It covers the Availabilty Management, Capacity Management and Disaster Recovery, IT Service Continuity Management processes. This comprehensive resource is a "must read" for those aspiring to be IPPI certified.