IPSR: All-in-one Help Desk Exam Guide and Certification Workbook

Fully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the IPSR exam. Written by a renowned IT Service Management expert and ITIL Manager, this guide features complete details on all exam domains. Inside, you'll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. IPSR All-in-One Exam Guide, will not only help you pass the test, but also be your essential on-the-job reference. IT Service Management Practitioner: Support and Restore (based on ITIL®) covers the essential planning, monitoring and optimizing skills required to qualify as a professional who specializes in the Support and Restore processes. It covers the Service Desk and Incident Management and Problem Management processes.