Service Level Agreement 100 Success Secrets

SLA 100 Success Secrets Gerard Blokdijk There has never been a SLA manual like this. 100 Success Secrets is not about the ins and outs of a SLA. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This book is also not about a SLA’s best practice and standards details. Instead it introduces everything you want to know to be successful with SLAs.