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ITSM Publications ASL, Management Guide (English version)
ITSM Publications ASL, Management Guide (English version)
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ASL, Management Guide (English version)
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ASL, Management Guide (English version) |
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$19.95
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Authors: Yvette Backer, Remko van der Pols Application management refers to the maintenance and enhancement of information systems, and accounts for a large proportion of IT expenditure. This publication contains information on the ASL (the Application Services Library) framework, which is currently the only public domain application management standard in the world. This management guide introduces the basic concepts of ASL through realistic work scenarios based on a fictitious IT service provider, in order to demonstrate how it can help business organisations to adopt best practices designed to help reduce costs and improve service quality. - ITIL recommended by The Art of Service ITSM |
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