You are here: Home 
OGC - The Office of Government Commerce ITIL Books ITIL Service Delivery
OGC - The Office of Government Commerce ITIL Books ITIL Service Delivery
Info: Your browser does not accept cookies. If you want to put products into your cart and purchase them you need to enable cookies.
 |
ITIL Books ITIL Service Delivery
|
ITIL Service Delivery |
|
| Price:
$143.95
|
||
IT Service providers strive to improve the quality of the service, while at the same time trying to reduce costs or, at a minimum, to maintain the costs at the current level. This title provides a comprehensive, consistent and coherent set of best practices for IT Service Management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems. The text focuses on Service Delivery as a set of integrated processes that must be taken into consideration in order to achieve goals. The best-practice processes described both support and are supported by the British Standards Institution’s Code of Practice for IT Service Management (PD0005), and in turn underpin the ISO quality standard ISO9000. Issues covered include: - Problem Management - Capacity Management - Financial Management for IT Services - Configuration Management - IT Service Continuity Management - Security Management - Availability Management Contingency Planning - Change Management - Service Management |
||
Online Store
List All Products |
|
|
Advanced Search |
|
| Show Cart | |
| Your Cart is currently empty. |
Top Sellers
Popular Products
Security Management Process Template
 |
ITIL V3 Service Capability PPO- Planning, Protection & Optimiiza
 |
| ITIL V2 to V3 Service Managers Bridge Online Training Course
|
IT Management 100 Success Secrets
 |
| Capacity Management PowerPoint Presentation
|
Login Form
Latest products
SaaS and Web Applications Specialist Level Complete Certificatio
 |
Management of Risk: Guidance for Practitioners
 |
Managing Successful Projects with PRINCE2 PDF 2005 8th impressio
 |
Managing Successful Programmes PDF 2nd impression
 |
