The Art of Service - Achieving ISO/IEC 20000 : Capacity management (BIP 0037)

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Achieving ISO/IEC 20000 : Capacity management (BIP 0037)

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Achieving ISO/IEC 20000 : Capacity management (BIP 0037)

	Achieving ISO/IEC 20000 : Capacity management (BIP 0037)
	Price: €59.95
	The days are long gone when Capacity Management was a backroom activity involving technical satff working in isolation from both their colleagues and the customer's business technical staff. They now need to be very aware of the customers's business interests and plans, if necesaary via processes such as Business Relatioship Management. The process also needs to have information on the role of suppliers, especially if any aspects of the process are their responsibilty. Those involved may now, with some justification see their role as the hub of the informatioin gathering and use across the whole of the service providers organisation, the customers and the suppliers. There is a relationship between them and the management system responsibilities that is central to ISO/IEC 20000.
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