The Art of Service - Achieving ISO/IEC 20000 : Capacity management (BIP 0037)

You are here: Home

Achieving ISO/IEC 20000 : Capacity management (BIP 0037)

Info: Your browser does not accept cookies. If you want to put products into your cart and purchase them you need to enable cookies.

Achieving ISO/IEC 20000 : Capacity management (BIP 0037)

	Achieving ISO/IEC 20000 : Capacity management (BIP 0037)
	Price: $59.95
	The days are long gone when Capacity Management was a backroom activity involving technical satff working in isolation from both their colleagues and the customer's business technical staff. They now need to be very aware of the customers's business interests and plans, if necesaary via processes such as Business Relatioship Management. The process also needs to have information on the role of suppliers, especially if any aspects of the process are their responsibilty. Those involved may now, with some justification see their role as the hub of the informatioin gathering and use across the whole of the service providers organisation, the customers and the suppliers. There is a relationship between them and the management system responsibilities that is central to ISO/IEC 20000.
	Quantity:

Free Shipping on all orders Visa Credit Card

Show Cart
Your Cart is currently empty.

01	NEW! The ITIL V3 Factsheet Benchmark Guide
02	Service Catalog Process Kit
03	ITIL V3 Foundation Program
04	A Must: The Complete ITIL V3 Readiness Assessment Kit
05	IT Service Management Based on ITIL® V3 - A Pocket Guide
06	Introduction to ITIL V3 Service Lifecycle
07	All Files - Service Level Management Process Kit
08	Foundations of IT Service Management based on ITIL
09	ITIL V3 Lifecycle Publication Suite
10	A Great Start: ITIL V3 Starter Toolkit