Achieving ISO/IEC 20000 : Enabling change (BIP 0035)

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Provides advice on planning, designing and implanting change, configuration and release management. This will enable the service provider to deliver changes and releases faster, better and cheaper in order to align with business needs.

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ISO/IEC 20000 Toolkit

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Achieving ISO/IEC 20000 : Enabling change (BIP 0035)

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