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ISO/IEC 20000 Achieving ISO/IEC 20000 : Keeping the service going (BIP 0036)
ISO/IEC 20000 Achieving ISO/IEC 20000 : Keeping the service going (BIP 0036)
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Achieving ISO/IEC 20000 : Keeping the service going (BIP 0036)
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Achieving ISO/IEC 20000 : Keeping the service going (BIP 0036) |
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€59.95
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Some aspects of Service Management are more important in keeping the service running every day, month by month, by avoiding anythiug going wrong, planning for how the impact of a disaster will be avoided and accepting that when something does fail, it is fixed in the best possible time. This book covers these processes : Service Continuity and Availability Managaement & Incident and Problem Management. It explains and compares the role of theses processes, how they will interface with each other and gives examples and practical hints that will help the service provider achieve ISO/IEC 20000. |
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