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ITIL Practitioner Cluster Certificate 'Release & Control'

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Certification Courses

ITIL Practitioner Cluster Certificate 'Release & Control'

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ITIL Practitioner Cluster Certificate 'Release & Control'

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Participants in the Practioner Cluster Course must have passed the IT Service Management Foundation exam. The five-day course is an interactive learning event which includes practical assignments and case study reviews.

Contact us at 1300 13 44 99 or service@theartofservice.com for pricing details.

Download the PDF course brochure

PROGRAM OUTLINE
The Practitioner Program “Release & Control” focuses on the implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure. These include effective Change and Release Management processes, complemented by an effective Configuration Management process. The program is aimed at optimizing quality of service by responding to the need for changes in a controlled and time-effective manner, while also keeping information about the infrastructure up-to-date and relevant.

COURSE DURATION
- 5 days
- Multiple Choice exam on the 5th day.

WHO SHOULD ATTEND?
This program is intended for ITIL® Process Practitioners, ITIL® Process owners and any IT professionals who will participate in managing, organizing and optimizing the operations of the Release and Control processes in an IT Service Organization which has implemented, or started to implement, ITIL® based Release and Control processes.

PREREQUISITES
• Foundation Certificate in IT Service Management

BENEFITS OF ATTENDING
Combining three closely connected areas together in this program offers a unique insight into the relationships between them. The Practitioner approach offers the participants an opportunity to learn and practice. The instructor is a Certified Service Manager, who will lead the program and offer participants the chance to ask questions and debate a variety of approaches towards implementing.

PROGRAM CURRICULUM
The goal of the program is to ensure that the participant can effectively and efficiently carry out the key tasks and activities of the Release and Control module.
The key tasks for the IT Service Management Practitioner Release and Control are:
1. Managing the Release and Control processes
2. Organizing the Release and Control processes
3. Optimizing the Release and Control processes

The exam is not conducted during the workshop. The paper based multiple choice exam can be purchased separately.

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