“Planning to Implement Service Management” answers the question “Where do I start with ITIL?” It explains how to identify the benefits of IT Service Management improvement, how to sell the benefits to stakeholders, and how to advance from current practices to best practices with continuous improvement. It gives practical guidance on evaluating the current maturity levels of Service Management and on implementing improvement to the processes.
Chapters include:
o What is the vision? o Where are we now? o Where do we want to be? o How do we get where we want to be? o How do we check our milestones have been reached? o How do we keep the momentum going?
Additional materials include Sources, Glossary, Process theory, Service management case study, Process specification, Example cost-benefit analysis for service management processes, Process maturity framework (PMF), and Use of tools.
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Managers Certificate IT Service Management,ITIL Service Managers Call for Pricing
