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OGC arrow ITIL Version 3 Books arrow Continual Service Improvement (CSI) eBook



Continual Service Improvement (CSI) eBook

Price per Unit (Piece): $175.00

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Concepts and guidance in this publication include:

  • Business and technology drivers for improvement
  • Justification
  • Business, financial and organisational improvements
  • Methods, practices and tools
  • Companion best practices

Take Advantage of this temporary Special Offer:$ 50 off

The Complete ITIL V3 Readiness Assessment Kit

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