ISO/IEC 20000 Foundation Program

• Where do you need to focus when you are implementing ITIL?
• What is the difference between ITIL and the ISO 20000 standard?
• What does part 1 and part 2 mean?
• How would an ISO/IEC 20000 certification work?

• IT Professionals working in an organisation that is preparing for ISO/IEC 20000 certification.
• IT Service Management program managers who need to understand the context of the ITIL Service Management processes
• IT professionals working in an organisation that is implementing ITIL Service Management processes
• IT Managers, CIO's and IT directors who wish to understand the implications and competitive advantage of an ISO 20000 certification
• Career driven professionals who wish to increase their employment options.

• IT Service Management - refresher
• ISO 9000 and ISO 20000 introduction
• Corporate governance and IT governance requirements
• Certification eligibility and scoping of the certification
  
• Part 1 of the ISO/IEC 20000 standard

• Review of day 1 - putting it all in context
• Part 2 of the ISO/IEC 20000 standard
• Exam preparation - tips & tricks for a successful result
• Mock Exam
• Certification Exam