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ISO/IEC 20000

SQM Foundation eLearning Program

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SQM Foundation eLearning Program

Price per Unit (Piece): €199.00

Certification : EXIN SQM Foundation exam
Duration : 20 Hours
Course Delivery : Self Paced E-Learning

The Art of Service's’ learning products on ISO/IEC 20000 not only provide an overview of the clear- cut ITSM standards that all the service providers aspire to achieve but also take an intensive review and assessment approach that enables continuous improvement for the organizations.

This program provides the learner with the essential Foundation of the ISO/IEC 20000 assessment framework and specification that has been a globally recognized standard for evaluating IT service management processes.

Course Overview
This course provides you with an overview of the publications and ISO/IEC 20000 Part 1 and Part 2 of the standard and the role it fulfills within the IT service management domain. The course is designed for everyone within the organization who requires a high level overview of the ISO/IEC 20000 standard and all its components. It also covers some basic aspects of ISO/IEC 9000 to complement the Service Management standard.

Course Description
In this course, you will achieve a basic knowledge of IT Service Management best practices and the common terminology. This elearning course will help you understand the benefits of applying the ISO/IEC 20000 service management processes to improve the quality of managed services, save costs and meet corporate governance/legal requirements.
The theory is mixed in with frequent quizzes to test your knowledge of both parts of the standard and to manage your progress towards passing the exam.

Target Audience
Quality Managers, IT Support Staff, IT Consultants, IT Process Consultants, Key Business Users, IT Auditors, Quality Consultants, IT service providers, Purchasing managers.

Pre-requisite
None
ITIL Foundation certificate or equivalent knowledge is preferred due to the assumed knowledge of the ITIL® Framework.

Learning Objectives
At the end of this course, the learner will be able to:

Understand the principles of Service Management as a basis for ISO/IEC 20000.
Identify the benefits of applying the ISO/IEC 20000 standard.
Understand the implementation route to achieve ISO/IEC 20000.
Know relationships between the different Service Management processes and how it supports ISO/IEC 20000 certification.
Understand what ISO/IEC 20000 means in a practical, real world, perspective.
Pass the EXIN SQM-Foundation exam.

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