The Art of Service - Service Transition Readiness Assessment

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Service Asset and Configuration Management

Service Transition Readiness Assessment

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Service Asset and Configuration Management

Service Transition Readiness Assessment

	Service Transition Readiness Assessment
	Price per Unit (piece): $69.00
	Excel Tool covering 248 Transition Areas, including the Service Transition Processes. Here is a small peek inside the process area of the tool and what it covers: Service Transition Processes The purpose , goal and objective for the Transition Planning and Support process is defined The scope of the Transition Planning and Support process is defined A service transition policy is clearly defined A release policy is clearly defined A transition strategy is clearly defined Service transition preparation activities are defined Service transition is planned and coordinated Advice is given as part of transition process support Administration is organized for transition process support Progress monitoring and reporting is part of process support Triggers, input and Output / Inter-process interfaces are defined Key performance indicators and metrics are dfined The purpose, goal and objective for the Change Management process is defined The scope for change management is defined The policies, principles and basic concepts for change management are defined We have defined the types of change requests We have defined standard (pre-authorized) changes Remediation planning for changes is defined Planning and controlling changes is an integrated activity of change management Change and release scheduling is an integrated activity of change management Ensuring there are remediation plans is an integrated activity of change management Measurement and control of changes is an integrated activity of change management Management reporting is an integrated activity of change management Understanding the impact of change is an integrated activity of change management Continual improvement is an integrated activity of change management Raising and recording changes is defined Reviewing the RFC is defined Assessing and evaluating the Change is defined Authorizing the Change is defined Co-ordinating change implementation is defined Reviewing and closing change records is defined Change process models and workflows are defined The Change advisory board is defined Emergency changes are defined Triggers, Input and output and inter-process interfaces are defined Key performance indicators and metrics are defined The purpose, goal and objective for the Service Asset and Configuration Management process is defined The scope for SACM is defined The policies, principles and basic concepts for SACM are defined The Configuration Management System is defined Asset and Configuration Management activities are defined Management and planning for SACM is defined Configuration identification is defined Configuration control is defined Status reporting is defined Verification and audit is defined Triggers, Input and output and inter-process interfaces are defined Key performance indicators and metrics are defined The purpose, goal and objective of the Release and Deployment Management process is defined The scope for Release and deployment is defined The policies, principles and basic concepts for Release and Deployment are defined Release Unit and Identification is defined Release design options are considered Release and deployment models are defined The planning of releases is managed Preparation for build, test and deployment is managed Build and test is managed Service testing and pilots are managed Planning and preparing for deployment are managed Transfer, Deployment and retirement are managed Deployment verification is managed Early life support is managed Review and closing of a deployment is managed Review and closing of the service transition is managed Triggers, Input and output and inter-process interfaces are defined Key performance indicators and metrics are defined The purpose, goal and objective of the Service Validation and Testing process is defined The scope for Service Validation and Testing is defined The policies, principles and basic concepts for Service Validation and testing are defined Inputs from Service Design are defined Service quality and assurance is defined Service Quality, Risk, service transition, release and change management Policies are defined The Test strategy is defined Test Models are defined Validation and testing perspectives are defined Testing approaches and techniques are examined and defined Design considerations are defined Different types of testing are defined Triggers, Input and output and inter-process interfaces are defined Key performance indicators and metrics are defined The purpose, goal and objective of the Evaluation process is defined The scope for Evaluation is defined The policies, principles and basic concepts for Evaluation are defined Service Evaluation terms are defined The Evaluation process is defined The Evaluation plan is defined Evaluation of predicted performance is managed Evaluation of actual performance is managed Risk management is defined Evaluation reporting is defined Triggers, Input and output and inter-process interfaces are defined Key performance indicators and metrics are defined The purpose, goal and objective of the Knowledge Management process is defined The scope for knowledge management Evaluation is defined The policies, principles and basic concepts for Knowledge Management are defined Knowledge management is defined using a DIKW (data -information-knowledge-wisdom) approach A Service Knowledge Management System (SKMA) Is in place to capture and manage knowledge The Knowledge Management Strategy is defined Knowledge Transfer is defined Data and information Management is integrated with Knowledge Management Access and use of the Knowledge Management system is defined Triggers, Input and output and inter-process interfaces are defined Key performance indicators and metrics are defined
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