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ITIL Toolkits arrow NEW! The ITIL V3 Factsheet Benchmark Guide



NEW! The ITIL V3 Factsheet Benchmark Guide

Price per Unit (piece): €39.95

The ITIL V3 Factsheet Benchmark Guide

  • 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams
  • 150 hours of work poured into 132 pages of real life data for this Guide
  • Download your copy instantly
  • 100% Satisfaction Guaranteed
Known as the "ITIL V3 Encyclopedia", The Art of Service's Guide brings you exclusive data for all ITIL V3's 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you.

 

Use our 51 MindMaps and 19 tables of ITIL data to:

  • Compare your ITIL approach to your competitors' and best practice
  • (Re)design your ITIL processes and activities to improve results -- based on The Art of Service's new extensive MindMaps
  • Get more insight in the processes activities
  • Convince your boss (or client) to OK your implementation ideas and budget
  • Discover if the new ITIL processes and activities or other advanced tactics are worth applying for your organization
  • Find out how relations between processes differ by process (lots of data.)
This 100% re-researched 2007 Guide is not just one solitary study, but contains the results of dozens of research studies. Just have a look at the table of contents listing all processes and activities covered


SIX key areas included:

Service Strategy Processes

  • FINANCIAL MANAGEMENT FOR IT SERVICES
  • SERVICE PORTFOLIO MANAGEMENT
  • DEMAND MANAGEMENT

Service Design Processes

  • SERVICE CATALOG MANAGEMENT
  • CAPACITY MANAGEMENT
  • AVAILABILITY MANAGEMENT
  • IT SERVICE CONTINUITY MANAGEMENT
  • INFORMATION SECURITY MANAGEMENT
  • SUPPLIER MANAGEMENT

Service Transition Processes

  • KNOWLEDGE MANAGEMENT
  • CHANGE MANAGEMENT
  • RELEASE MANAGEMENT
  • DEPLOYMENT MANAGEMENT
  • SERVICE ASSET MANAGEMENT
  • CONFIGURATION MANAGEMENT
  • SERVICE VALIDATION AND SERVICE TESTING

Service Operation Functions

  • SERVICE DESK FUNCTION
  • TECHNICAL MANAGEMENT FUNCTION
  • APPLICATION MANAGEMENT FUNCTION
  • IT OPERATIONS MANAGEMENT FUNCTION

Service Operation Processes

  • REQUEST FULFILLMENT
  • INCIDENT MANAGEMENT
  • PROBLEM MANAGEMENT  
  • ACCESS MANAGEMENT  
  • EVENT MANAGEMENT  

CSI Processes

  • SERVICE LEVEL MANAGEMENT  
  • SERVICE MEASUREMENT  
  • 7 STEP IMPROVEMENT PROCESS
 

Top 5 Questions The ITIL V3 Factsheet Benchmark Guide Answers for You:


  1. What works best to get more results from process implementations? What is the linkage between all activities?
  2. What are the activities and processes I need to implement in my situation?
  3. How do activities differ by process?
  4. What impact does adding or leaving out of activities have on results?
  5. How should I design process activities to shorten implementation time and cost?


Yes, this edition is *vastly* different from last year's Guide. Here's how:


Don't get us wrong -- last year's Guide (The ITIL V2 Factsheets) was pretty darn good. However, this year's Guide is even better, including ALL the information on ITIL V3.
 
Order today and you'll get a personal copy of the PDF to download instantly.  

Plus, as always your purchase is risk-free because you're covered by The Art of Service's 100% satisfaction guarantee. If you're not satisfied, return your copy (and wipe the PDF from your computer) for a speedy 100% money-back refund. We pride ourselves in great customer service -- so feel free to contact us at any time with questions. Call +61732522055

 

Reader Reviews of past editions:


 

"Just bought and have already devoured your Guide - it's even better than I expected and my expectations were high."

 

"Now when clients ask stupid process or activity questions we don't have to spend hours researching relations and implications. This is an invaluable reference book."

 

"I take it into bed for night time reading (I love this stuff!) and mark it up with a highlighter and sticky notes. The Art of Service's reports are always so well edited & organized. My ITIL advice? Run, don't walk, and order your copy today. This may be the best investment you make in preparation for adopting ITIL and researching ITIL V3 products or services."

You will also receive!


As a thank you we'd like you to have free access to the ITIL V2-V3 Bridging course on our eLearning platform - so you gain the insight you need in ITIL V3 now, on us - enjoy!


Order Here Risk-Free

PDF downloads immediately
 

Also Sold on Amazon as a Book Check it out Here - below you have the option to also receive the Book at a discounted price:

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