NEW! The ITIL V3 Factsheet Benchmark Guide

The ITIL V3 Factsheet Benchmark Guide

• 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams
• 150 hours of work poured into 132 pages of real life data for this Guide
• Download your copy instantly
• 100% Satisfaction Guaranteed

Use our 51 MindMaps and 19 tables of ITIL data to:

• Compare your ITIL approach to your competitors' and best practice
• (Re)design your ITIL processes and activities to improve results -- based on The Art of Service's new extensive MindMaps
• Get more insight in the processes activities
• Convince your boss (or client) to OK your implementation ideas and budget
• Discover if the new ITIL processes and activities or other advanced tactics are worth applying for your organization
• Find out how relations between processes differ by process (lots of data.)

SIX key areas included:

Service Strategy Processes

• FINANCIAL MANAGEMENT FOR IT SERVICES
• SERVICE PORTFOLIO MANAGEMENT
• DEMAND MANAGEMENT

Service Design Processes

• SERVICE CATALOG MANAGEMENT
• CAPACITY MANAGEMENT
• AVAILABILITY MANAGEMENT
• IT SERVICE CONTINUITY MANAGEMENT
  
• INFORMATION SECURITY MANAGEMENT
• SUPPLIER MANAGEMENT

Service Transition Processes

• KNOWLEDGE MANAGEMENT
• CHANGE MANAGEMENT
• RELEASE MANAGEMENT
  
• DEPLOYMENT MANAGEMENT
• SERVICE ASSET MANAGEMENT
• CONFIGURATION MANAGEMENT
• SERVICE VALIDATION AND SERVICE TESTING
  

Service Operation Functions

• SERVICE DESK FUNCTION
• TECHNICAL MANAGEMENT FUNCTION
• APPLICATION MANAGEMENT FUNCTION
• IT OPERATIONS MANAGEMENT FUNCTION

Service Operation Processes

• REQUEST FULFILLMENT
  
• INCIDENT MANAGEMENT
• PROBLEM MANAGEMENT  
• ACCESS MANAGEMENT  
• EVENT MANAGEMENT  

CSI Processes

• SERVICE LEVEL MANAGEMENT  
• SERVICE MEASUREMENT  
• 7 STEP IMPROVEMENT PROCESS

Top 5 Questions The ITIL V3 Factsheet Benchmark Guide Answers for You:

1. What works best to get more results from process implementations? What is the linkage between all activities?
2. What are the activities and processes I need to implement in my situation?
3. How do activities differ by process?
4. What impact does adding or leaving out of activities have on results?
5. How should I design process activities to shorten implementation time and cost?

Yes, this edition is *vastly* different from last year's Guide. Here's how:

Reader Reviews of past editions:

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