ITIL® V3 Manager’s Bridging Program

About this program

The ITIL Manager’s Bridging Program is designed to “bridge the gap” between ITIL versions 2 and 3 for Managers.

The program covers the new content of the V3 Service lifecycles of Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement.

The program also covers those aspects of ITIL V2 which have changed in version 3.

Program Overview

Participants of this program must complete the following units of study in order to be eligible to sit the Manager’s Bridging exam:

• Introduction to the new V3 Lifecycle approach,
• focus on the background to, and the need for change
• Service Management as a practice
• Value of ITSM as “Good Practice”
• The Service Lifecycle
• What is the Service Lifecycle
• What are the objectives and business value for each phase in the lifecycle
• What are the generic concepts and definitions associated with ITSM
• Key Principles and models
• Key principles and models of Service Management, specifically in relation to the 5 Service Lifecycle phases and their associated processes that are new in V3
• Objectives, scope, activities and key metrics for each process
• Revisit and realign V2 processes into current V3 Model
• Functions
• Roles, objectives, organizational structures, staffing and metrics of the 4 Functions in V3
• Roles and organization
• Roles and responsibilities of each role in IT Service Management
• Organizational issues surrounding IT Service Management
• Technology and Architecture
• Requirements for an integrated set of Service Management Technology
• Service Automation
• Planning and implementing Service Management Technologies
• Implementation Considerations
• What are the implementation considerations for each Service Lifecycle phase
• Complementary industry Guidance
• How ITIL V3 interfaces and can be used alongside complementary industry guidance ( eg COBIT, ISO/IEC 20000, CMMI etc)
• Exam preparation

Come away armed with *practical* new ITIL V3 tactics you can test to stay ahead of your competition and raise global buzz about your Service.

Who should attend

The ITIL V2 to V3 Managers Bridging Program is designed for individuals who already hold the Manager’s Certificate in IT Service Management based on ITIL versions 1 and 2. Through completion of this program, participants will be eligible to sit the ITIL V3 Manger’s Bridging exam.

What are the benefits

The major benefit of completing the ITIL Manger’s Bridging Program is the eligibility to sit the Manager Bridging Exam, thus ensuring that your credentials are current and up todate with the new ITIL V3 Service Lifecycle approach.

In due course, it may also be possible to use this certification toward the ITIL V3 Diploma.

What are the pre-requisites

It is mandatory for participants to hold the ITIL Manager’s Certificate in Service Management, version 1 or version 2. The examination has been written on the basis that all participants have attended an accredited training Manger’s Bridging Program and will have read the ITIL Service Lifecycle Practices books.

Past Attendees Say . . .

# "The Art of Service's Course helped me get a better understanding of ITIL, IT Service Management, Service Lifecycles and IT Management processes. By showing real life examples of these elements in action, the case studies were particularly helpful to me."

# "I have been to dozens of IT Management related events... Your July event in Brisbane was by far the best of them all. Great venue, great hotel (at a very reasonable rate thanks), great trainers and best of all, information that I can go out and put to immediate revenue producing use for my B2B clients."

# "The Art of Service's Service Management Program helped refine our IT Management strategies in 2006. It provided both the broad themes and specific drill down tactics to generate streamlined processes. I particularly enjoyed brainstorming with colleagues who are contending with similar challenges. The training was worth while, and I have already begun applying ITIL's best practices with my clients. It's a must attend!"

# "....the content was purely business-to-business, and the knowledge that we acquired is already being put to use in how we run our company."

# "There was so much actionable information I hardly know where to begin!"

# "...it was a wonderful experience to not only hear what's working in the industry, but also be with peers to get some of the creative juices going again!"

# "Wow - what a great event this week!"

# "...these past days have reinvigorated me as I cannot wait to begin to implement my new-found knowledge."

Questions? Reserve your Seat?

1. Call us: 1300 13 44 99 and request a registration form
2. Email us at: certification@theartofservice.com
3. RSVP on http://www.trumba.com/calendars/classroom-education

Do you have more than 4 people that need this certification? Ask us about the private programs. We deliver the programs at the venue of your choice, exactly when you need it!