Home Certification Courses IPAD IT Service Management Practitioner: Agree & Define
Certification Courses IPAD IT Service Management Practitioner: Agree & Define

	IPAD IT Service Management Practitioner: Agree & Define
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	The Art of Service today announced it has become one of the first organizations to receive worldwide accreditation for a new integrated ITIL® certification course that will enable practitioners to effectively manage, organize and optimize the Agree and Define processes Service Level Management and Financial Management.    In this course, students will learn how to manage, organize, and optimize Agree and Define processes in an IT organization, through interactive classroom training. This course focuses on the implementation and management of the processes involved in delivering quality service to the customer at a justifiable cost to both the internal IT organization and to the customer. This includes planning, implementation, and continual service improvement techniques specific to Service Level Management and Financial Management processes.   IT Service Management Practitioner: Agree & Define (based on ITIL®) is aimed at professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, Agree and Define processes. The target group consists of operational staff and managers wishing to extend their planning, monitoring and optimizing skills, to activities in Service Level Management and Financial Management for IT Services.

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