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ITIL Books IT Service Management Based on ITIL® V3 - A Pocket Guide
IT Service Management Based on ITIL® V3 - A Pocket Guide
Price per Unit (piece):
$19.95
This Pocket Guide is a concise summary of the ITIL version 3. A quick, portable reference tool to this leading standards within the Service Management community.
What are the key service management processes? What is the ‘lifecycle’ approach?