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ISO/IEC 20000 Achieving ISO/IEC 20000 : Why people matter (BIP 00310)
ISO/IEC 20000 Achieving ISO/IEC 20000 : Why people matter (BIP 00310)
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Achieving ISO/IEC 20000 : Why people matter (BIP 00310)
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Achieving ISO/IEC 20000 : Why people matter (BIP 00310) |
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The book describes those aspects of human behaviour that needs to be understood and managed in order for effective improvements to be introduced to services, service management processes and organisational structure. Leadership, motivation, understanding and commitment being all fundamental to all. |
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