ITIL V3 Key Element Guide Suite - For a pack of five

Written by the original authoring team for the ITIL V3 Project, these Key Element Guides are a handy and portable set of reference guides to the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need for the Service Lifecycle approach. The titles examine what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of each the Key Element Guides is to provide an overview of the principles, objectives, key elements, roles and responsibilities, challenges, and key lessons for each of the five elements of the service lifecycle.

Key features:

• Written by the original ITIL V3 Project authoring team and quality assured by members of the itSMF, and produced in conjunction with itSMF International.

• Discusses key terms and fundamental concepts used in ITIL.

• Provides guidance on other ITIL publications and links to external practice, frameworks and standard