Cloud Computing: Managing IT Services in the Cloud-2 day Course

Computing as a utility has arrived. Companies are shifting from a world in which we run computers, to one in which we pay for computing. The benefits are tremendous: Cost-effective infrastructure that scales as needed, and an ability to focus on the business rather than the platforms. But the risks are high, and cloud computing may not be ready for prime time. Join The Art of Service for this in-depth look into the cloud.

DAY 1:

Cloud Language: The Taxonomy of On-Demand Computing

Clouds. Grids. PaaS. There are dozens of names to describe on-demand computing, and lots of confusion. This block brings some order to the chaos, offering a comparison of different on-demand computing models including hardware-as-a-service, custom platforms, and large-scale compute infrastructures..

Cloud SLAs

How reliable is the cloud? Enterprises demand predictable service levels, reliable delivery, and committed availability. This block will look at what level of service we should demand - and can expect - from cloud computing infrastructure, as well as tools and best practices for measuring it.

Running Clouds: What the Big Guys Know

A very small number of companies generate the vast majority of today's web pages, from Facebook applications to hosted sites. With compelling economics, they may be running most of the world's computing in a short while. This block gets behind the scenes of some of the world's Big Cloud operators for a look at what they know about running large-scale computing.

DAY 2:

The Big Migration: Moving the Data Centre to On-Demand

There's a slow, inexorable exodus going on. First bursty seasonal computing, then storage, then eventually all but specialized tasks are moving out of the corporate data centre and into the cloud. But this big migration is a gradual one. There are times when it doesn't yet make sense to embrace on-demand computing. We'll chart the course of a migration into the cloud to enable you to become innovators in on-demand provisioning and deployment.

Managing Applications in the Cloud

When it's your application on their infrastructure, you have a hard time knowing what's happening. On-demand computing environments often hide details from application operators as a result of their virtualization. New computing means new management. This block looks at emerging best practices for managing applications when they're running in the cloud.

Platform-as-a-Service: Building Business Processes in the Cloud

Cloud computing is often referred to as hardware-as-a-service, implying openness and complexity. At the other end of the spectrum, SaaS does not offer much room for customization. But there's a middle ground, where providers offer an on-demand platform, often with its own coding and conventions. This block looks at how companies can build custom applications that run in the cloud, letting the platform provider worry about operations and data integration.

Register now to attend this program in Brisbane:

Date: 25 - 26 August 2008

Venue: The Art of Service Management Education Centre, Newstead

For more information: Call Juliet on                (07) 3252 2055