The Art of Service - ITSM - An Introduction based on ISO 20000 and ITIL V3

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ITSM - An Introduction based on ISO 20000 and ITIL V3

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ITSM - An Introduction based on ISO 20000 and ITIL V3

	ITSM - An Introduction based on ISO 20000 and ITIL V3
	Price per Unit (piece): $75.00
	Sample: for table of content and first chapters please click here Advanced Notice! In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival. This Introduction to IT Service Management, published by itSMF-I, is based on the latest edition of the ITIL books – Version 3 and is intended to serve as: A thorough and convenient introduction to the field of IT Service Management and a selection of the V3 core books in the IT Infrastructure Library (ITIL). A guide to the specific processes relating to ITIL V3 and Service Management practices in general. A guide to all the major frameworks found within this specific industry “This is an important book for a number of reasons. First, it introduces the key concepts of the ITIL (IT Infrastructure Library) at a cost that is dramatically less than ITIL publications. Second, it provides a highly structured framework for both service support and service delivery that is consistent with the IT Service Management Forum(itSMF), which is an international organization that supports and promotes service management as a profession and discipline. Highlights of this book include the clear definition and key elements of both service support… and service delivery... What I like is the fact that this book breaks free of the ITIL document pricing structure, which in my opinion has hampered promoting and disseminating the excellent knowledge and techniques embodied in the ITIL, particularly to US readers like myself. It also gives service support and delivery professionals a common vocabulary, defined definitions and an internationally proven approach. This book is among the best I’ve read…”
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