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Solutions Availability Management for IT Services Best Practice Handbook

	Availability Management for IT Services Best Practice Handbook
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	Availability Management allows organizations to sustain the IT service availability in order to support the business at a justifiable cost. The activities are Realize Availability Requirements, Compile Availability Plan, Monitor Availability, and Monitor Maintenance Obligations. The object of Availability Management is to ensure that IT Services and the supporting Infrastructure can be delivered in a cost effective manner, with a sustained level of Availability, in line with your business objectives. Availability Management is a critical ITIL process area and one that delivers measurable benefits. The Availability Management Workbook provides a wide variety of resources to boost your understanding and ability to implement availability management in your organization. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don't have the time or resources at hand to develop the required templates and structure for implementation.  e-Book (PDF) ISBN: 978-1-921523-53-3 Copyright: © 2008  Standard Copyright License Language: English
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ITIL	Service Level Management	ITIL V3 Readiness	Service Catalog Management
Capacity Management	Change Management	Configuration Management	Availability Management
Financial Management	Incident Management	ISO/IEC 20000	IT Service Continuity Process Management
Problem Management	Release Management	Security Management	Service Desk
Event Management	Request Fulfilment	Access Management	7 Step Improvement Process
Service Reporting Process	Return on Investment	Supplier Management	Transition Planning and Support
Service Asset and Configuration Management	Release and Deployment Management	Service Validation and Testing	Evaluation
Knowledge Management	Service Strategy	Service Design	Service Transition
Service Operation	Continual Service Improvement