Service Desk Process Kit

The Service Desk is Your Company's First Point of Contact for IT Services

The process of Service Desk Management is essential for day-to-day operations as it's usually the single point of contact for most of the organization's IT needs. Needless to say, most organizations today would grind to a screeching halt without the support of the service desk. Organizations look to the service desk for a wide variety of activities including:

• Basic support of computing, telecommunications and a/v services
• Provider of necessary forms for repairs, account access, etc.
• Provider fo faqs, manuals and tutorials to empower users to troubleshoot their own problems
• Deliver equipment and repair services

The Service Desk Management Process Kit provides a wide variety of resources to boost your understanding and ability to implement Service Desk Management in your organization.

Buy with confidence

All contents of this collection are 100% guaranteed. See below for details.

Here's What You Will Receive in This Time-Saving Document Collection

This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and implementation of a well-managed IT services organization. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don't have the time or resources at hand to develop the required templates and structure for implementation. Some of the documents in this kit include:

• Service Desk management review and assessment worksheet
• Business justification document
• PowerPoint presentation explaining the process of Service Desk management
  
• Project and implementation plan template
• Service Desk outsourcing template
  
• Communication plan and documents to describe Service Desk management to your organization
• Policies, objectives and scope overview template
  
• Specific objectives and goals template
  
• Key performance indicators and other metrics definition template
  

The documents listed above correspond directly with IT Infrastructure Library (ITIL) processes. Clear instructions explaining the application of each template are provided within the corresponding documents.

The Service DeskManagement Process Kit is Yours Risk Free Today!

The instant you purchase the collection, the fact sheets, presentations and tools listed above will be available to you through a simple download. You may use the documents for up to 30 days. If anytime during that period you decide it does not meet the needs of your company, just let us know and we will refund the purchase.