Make Sure IT Services Are Available As Required By Your Customers
The object of Availability Management is to ensure that IT Services and the supporting Infrastructure can be delivered in a cost effective manner, with a sustained level of Availability, in line with your business objectives. Availability Management is a critical ITIL process area and one that delivers measurable benefits. The Availability Management Process Kit provides a wide variety of resources to boost your understanding and ability to implement availability management in your organization.
Contents include Availability Management Objectives and Goal templates, Capacity Key Performance Indicators, Critical Success Factors and a checklist to help understand just how well Availability Management is performed in your environment. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don't have the time or resources at hand to develop the required templates and structure for implementation.
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Here's What You Will Receive in This Time-Saving Document Collection:
Availability review and assessment worksheet
Business justification document
PowerPoint presentation explaining the process of availability management
Project and implementation plan template
Communication plan to describe availability management to your organization.
Policies, objectives and scope statement
Detailed description of goals document
Availability process manager role(s) definition
Key Performance Indicators and Other Metrics definition template
Recovery template detailing plan for unexpected service lapses
Availability requirements template
Component failure impact analysis document
Service outage analysis document
The documents listed above correspond directly with IT Infrastructure Library (ITIL) processes. Clear instructions explaining the application of each template are provided within the corresponding documents.
The Availability Management Process Kit is Yours Risk Free Today!
The instant you purchase the collection, the fact sheets, presentations and tools listed above will be available to you through a simple download. You may use the documents for up to 30 days. If anytime during that period you decide it does not meet the needs of your company, just let us know and we will refund the purchase.
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