Home OGC ITIL Books E-Book: Continual Service Improvement (ITIL V3, CSI)
OGC ITIL Books E-Book: Continual Service Improvement (ITIL V3, CSI)

	E-Book: Continual Service Improvement (ITIL V3, CSI)
	Price per Unit (piece): $135.00
	Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement. Key Features Concepts and guidance in this publication include: * Business and technology drivers for improvement * Justification * Business, financial and organisational improvements * Methods, practices and tools * Companion best practices Please take notice: This E book is a Single user version. A complete overview of the official publications on ITIL V3 from TSO:   E book versions: ISBN 9780113310524       Service Strategy (SS) ISBN 9780113310548       Service Design (SD) ISBN 9780113310555       Service Transition (ST) ISBN 9780113310531       Service Operation (SO) ISBN 9780113310562       Continual Service Improvement (CSI) ISBN 9780113310517       ITIL Lifecycle  Publication Suite
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