Search
Saturday, 20 March 2010
Home arrow E-learning Courses arrow ITILv3 Intermediate:Continual Service Improvement Lifecycle Prog
PDF
E-learning Courses arrow ITILv3 Intermediate:Continual Service Improvement Lifecycle Prog

ITILv3 Intermediate:Continual Service Improvement Lifecycle Prog

ITILv3 Intermediate:Continual Service Improvement Lifecycle Prog

Price per Unit (piece): $595.00

The Continual Service Improvement Lifecycle Program provides a comprehensive study of the ITIL v3 phase of Continual Service Improvement (CSI) and where it fits into the greater Service Lifecycle.

Within CSI, the following processes and concepts are explored:
  • 7 Step Improvement Process
  • Service Measurement & Reporting
  • Service Level Management
  • CSI Methods & Techniques
  • The Deming Cycle
  • Organizing for CSI
  • Technology considerations
  • Implementing CSI
The program consists of audio presentations that will also provide references to the accompanying Service Transition book. Exercises, along with marking guides, quizzes will prepare participants for the Service Transition Lifecycle exam.

**PREREQUISITE** You must send or fax us your ITIL Foundation Certificate in order to participate in any of the ITIL V3 Intermediate Programs.

 



Free Shipping on all orders
Visa Credit Card Master Credit Card American Express Paypal


Main Menu
Home
Online Learning
Education
About us
Terms, Conditions and Customer Service
Departments
Discounted Specials Certification Courses E-learning Courses ITIL Toolkits OGC Solutions Downloads E-Books (PDF versions) ITSM Publications Best Practice Books ISO/IEC 20000 PRINCE2 Project Mgt.
Login Form
Username

Password

Remember me
Password Reminder
No account yet? Create one
Latest products
The ITIL V3 Service Management Awareness Pocket Guide
The ITIL V3 Service Management Awareness Pocket Guide
CompTIA A+ Exam Preparation Course in a Book for Passing the Com
CompTIA A+ Exam Preparation Course in a Book for Passing the Com
ISO/IEC 20000 Certification and Implementation Guide 2nd Edition
ISO/IEC 20000 Certification and Implementation Guide 2nd Edition
Cloud Computing Specialist Guide for SaaS and Web Applications
Cloud Computing Specialist Guide for SaaS and Web Applications










ABOUT SSL CERTIFICATES  
© The Art of Service, Pty Ltd. All Rights Reserved.
Javascript currency converter