Home ITSM Publications Service Management Strategies that Work: Guidance for Executives
ITSM Publications Service Management Strategies that Work: Guidance for Executives

	Service Management Strategies that Work: Guidance for Executives
	Price per Unit (piece): $55.00
	Provides helpful and practical advice for all organizations that are undergoing the difficult transition from a technology to a service orientation. Covers the following key topics: IT Governance Unraveled; The External Managed Service Provider; Process Implementation; Defining, Modeling and Costing IT Services; The Federated CMDB; Developing A Quality Driven Measurement Framework; The Theory of Constraints and Continuous Service Improvement
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