Home ITSM Publications ABC of ICT - An Introduction to the Attitude,Behavior and Cultur
ITSM Publications ABC of ICT - An Introduction to the Attitude,Behavior and Cultur
ABC of ICT - An Introduction to the Attitude,Behavior and Cultur
Price per Unit (piece):$55.00
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This introduction, the sister publication to the ABC Card Deck is a new approach to dry and formal training and change programs. Making strong and sound points with a dash of humor, it was designed and drawn by Paul Wilkinson and Jan Schilt. It covers the soft skills, which are ultimately pivotal to any ICT operation.
Review:
"VOTED 2nd Most VALUABLE SESSION in 2008 Netherlands Conference!!! "
"Any IT Service Management initiative that doesn't address ABC is bound for failure, Any educational institute wanting to give people the capabilities and knowledge for successfully deploying ITIL should use the ABC cards to support the necessary discussion in training modules leading up to formal certification"
"When organizing an improvement workshop it helps to list issues and to prioritize them. Participants often find it difficult to be complete in this. The ABC Cards provide a complete list of all things that could go wrong. People can instantly recognize issues and pick the cards that apply to them and provide examples of attitude and behavior. It speeds up the process and helps everyone involved to name the issues that really inhibit successfull ITSM."
