Many decision-makers may not be aware of the two main objectives of change management in ITIL®. The first is to improve the effectiveness and efficiency of daily operations while the second is to limit change-related incidents.
Most of the time, the first objective is what ITIL® change management implementers often forget. This results in a change management effort that becomes bureaucratic, impossible to manage and unrealistic as far as how the implementation staff perceive it.
ITIL® can definitely improve the effectiveness and efficiency of the preferred IT solutions, and make the IT staff feel empowered, but requires the use of correctly standardized changes for that to be realized. Correct implementation of ITIL® can be described as being commonly implemented throughout the organization, follows an established path in the infrastructure, and pursues conventional solutions based on set or specified requirements.
There are six steps to help in implementation of standard changes which can ensure it will function properly. These are namely the creation of a process to authorize standard changes, the creation of a request for change or RFC, the involvement of a change advisory board or CAB, the creation of a formal process for the identification, the definition, and the implementation of processes for managing these standardized or normal changes.
Candidates for standard changes should be identified to help in implementation of would-be changes. An SOP (or standard operating procedure) needs to be documented since it will form the skeleton of the standard changes. The SOP will help define how, when, where, how and for whom any standard change should be initiated.
After establishing this SOP, decision makers must review it to see how the organization may perform the task step by step. This also means even the lowest level of IT staff affected must be covered so that they can perform tasks efficiently.
The processes of training, testing and releasing will help in communicating the need for and the steps in implementation of the standard changes. Then the SOP will be placed under change management control.
Lastly, managing, monitoring, auditing and reporting come into play. It then becomes necessary to further review the success of the SOP and the standard change process to make sure that all that was needed to be done was done in an appropriate fashion.
ITIL® in PDF ITIL® Documents Made Accessible Online
When searching for web content using the browsers search engine, most of the search results listed on the page are on PDF. When the link is clicked, another window will then appear and the PDF file is displayed as if its contents are scanned or embedded. This PDF file stands for Portable Document Format, an extension file created by Adobe Systems in the year 1993. The latest version of PDF is PDF 1.7 supported by the Adobe Reader version 8.0. PDF files combine three technologies and these are: (a) a sub-set of the Post-script page description programming language used for generating the layout and graphics; (b) a font-embedding / replacement system used to allow fonts to travel with the documents; and (c) a structured storage system to bundle these elements with data compression when appropriate.
Because of these technologies, PDF is widely used nowadays, even in the dissemination of information about ITIL® or the Information Technology Infrastructure Library. Since there is a need to acquire training and pass the certification examination to become an ITIL® professional, there are a lot of review materials, resource articles and practice papers that come in PDF file can be downloaded online. These can also serve as an easy reference to know the basics of ITIL® if you are considering getting a certification exam in the future. Not only that. ITIL® PDF files are also a means of enhancing your ITIL® skills and thus prepare you to have a working knowledge and sound competence as an IT professional. Find an ITIL® PDF toolkit and discover ITIL® today.