ISO 9000 is a set of standards that deal primarily with setting procedures or processes in order to satisfy customers. Implementing it would ask the company to meet their customers’ requirements when it comes to quality control. There would be markets and there would be customers that would demand an ISO 9000 certification if the company wants to deal with them. There would also be regulations pertaining to customer satisfaction that would have to be followed. And the companies would have to continuously improve in order to maintain and even improve quality management.
ISO 14000, on the other hand, deals with the impact the company operations has on the environment. Implementing the ISO 14000 would mean taking measures to minimize, if not to eliminate, the harmful effects company production has on the environment. To start with, there would be environmental regulations to be followed. And wherever possible, the company should continuously aim to improve on their practices to lessen the negative effects they give off.
ISO 9000 and 14000 are quite similar in the sense that both deals on processes as a means to achieving both of their goals. Both are quite important to companies but they may not be viewed with the same priority though. In reality, it’s possible that companies might prioritize quality management more since it directly affects company performance.
Environmental management may not be seen to affect sales as much, and yet it can also be expensive. Most companies would prefer to meet regulatory requirements to the minimum and get on with their ways. Still, more and more companies have become more environment conscious too. And to some, the ISO 14000 is a good marketing tool.