Problem Management is often considered to be one of the best processes that can provide quick returns.
* Drive effectiveness and efficiency of process
* Manage the Problem Management team
* Liaise with customers, IT executive, IT platform managers.
Skills: Business knowledge, lateral thinker, coordination skills.
Problem Management Team (including Application and Technical Management functions)
* Reactive and proactive problem management
* Provide management reports
* Assist Incident Management.
Skills: Analytical, technical, business knowledge.