Problem Management Roles and Responsibilities

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Problem Management is often considered to be one of the best processes that can provide quick returns.

 

Problem Manager
* Drive effectiveness and efficiency of process
* Manage the Problem Management team
* Liaise with customers, IT executive, IT platform managers.

Skills: Business knowledge, lateral thinker, coordination skills.

Problem Management Team (including Application and Technical Management functions)
* Reactive and proactive problem management
* Provide management reports
* Assist Incident Management.

Skills: Analytical, technical, business knowledge.

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