Foundation A detailed introduction the concepts, objectives, bene?ts and relationships within core IT service management Processes and Functions, according to the ITIL® best practice framework.
This program is based on principles described in the Information Technology Infrastructure Library (ITIL®) Version 3.
The focus of ITIL is on taking a holistic view of IT Service Management through the use of the Service Lifecycle approach.
This end-to-end view of how IT should be integrated with business strategy is at the heart of ITIL’s ?ve core volumes.
This program prepares attendees for the examination leading to the Foundation Certi?cate in the IT Service Management Practices. ITIL v3 Foundation Certificate in IT Service Management About The Art of Service The Art of Service with headquarters in Brisbane, Australia, is a specialty IT Framework educator focusing on IT Service Management, IT Governance, IT Project Management and ITIL®.
Our aim is to educate our clients to enable IT Service Management excellence.
The Company has served over 800 clients and 20,000 students in over 33 countries.
A recognised leader in the international service management community, The Art of Service’s management team has been involved with practical application of service management concepts and practices since 1989 and has been instrumental in the development of ITIL since its inception.
For more information, please visit our website. www.artofservice.com.au All course material is copyright The Art of Service Pty Ltd.
It is forbidden to use this material other than for study purposes.
It is not allowed to change, copy or store this course material in any way or form without prior written Approval of The Art of Service Pty Ltd. ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S.
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