Change management; Service Asset & Configuration Management; Service Validation & Testing; Release &Deployment Management; Request Fulfillment …
To deploy new releases into production, transition support to service operation, and enable its effective use in order to deliver value to the customer.
Other objectives of Release and Deployment are:
* To define and agree upon Release policies, and Release and Deployment plans with customers and stakeholders
* Ensure the integrity of constructed release packages and that they are recorded accurately in the Configuration Management System (CMS)
* Ensure that all release packages can be tracked, installed, verified, uninstalled or backed out if necessary
* Ensure the required skills and knowledge is transferred to support staff, customers, end users, suppliers and any other relevant stakeholders
* There is minimal unpredicted impact on the production services, customers and service operations.
Terminology and explanations
A collection of authorized Changes to an IT Service.
A release package may be a single release unit or a structured set of release units, including the associated user or support documentation that is required.
A Release Unit describes the portion of a service of IT infrastructure that is normally released together according to the organization’s release policy. The unit may vary depending on type(s) or item(s) of service asset or service component such as hardware or software.