Release and Deployment Management

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Often forgotten or ignored in many IT Service Management implementations or initiatives, Release and Deployment can be mistakenly seen as the poor cousin of Change Management, of less importance and priority to both the business and IT organizations.

Much of the confusion and misunderstanding is perpetuated by the idea that Release and Deployment only focuses on the actual distribution of changes to the live environment. While timely and accurate distribution is indeed a goal of the process, the actual scope includes all of the activities, systems and functions required to build, test and deploy a release into product and enable effective handover to service operations.

In conjunction with the use of Change Management, Release and Deployment will enhance an organization’s capabilities to develop, compile, reuse, distribute and rollback releases in accordance with defined policies that improve efficiency and reduce business disruption.