Request Fulfillment is concerned with fulfilling requests from the end user community using consistent and repeatable methods. The objectives include:
* To provide a channel for users to request and receive standard services for which a pre-defined approval (from Change Management) qualification exists
* To provide information to users and customers about the availability of services and the procedure for obtaining them
* To source and deliver the components of requested standard services
* To assist with general information, complaints or comments.