First, ITIL® is the Information Technology Infrastructure Library, a collection of manuals that give the best practices in IT service management. IT service management is a broader term that encompasses change management.
Change management is concerned with the ability of an organization to handle change with regard to the IT infrastructure of the concerned organization. A change is defined as any incident which would cause one or more components of the IT configuration to have a new status afterward. The change should be sanctioned by management, be a cost-effective solution, and even support business processes without endangering the IT infrastructure. Change management entails establishment of a certain standard for methods and procedures so that when changes are needed to be done or changes happen without warning, daily operations of the organization will not be severely affected.
The major objectives of change management can be said to be:
– Reducing service disruption to the bare minimum
– Keeping back-out activities minimized
– Managing resources economically (those that are involved in the change process.)
When Change Management ITIL® is involved, then it means that there is a definite ITIL®-based procedure for conducting change management. The form that is used within the organization is the Request for Change form which is initiated by the Change Requestor to the Change Management administrator. The schedule document which will list all the possible changes that the Change Requestor intends to initiate is called the Forward Schedule of Changes.
An organization that has been able to comply fully with ITIL® standards can be certified under ISO/IEC 2000.
To make things easier is to plan ahead of time and to come up with a design on how things should be done before getting oneself into doing something that will result to a futile exercise. Computer systems need to be configured. Configuration is the process of arranging functionalities according to their nature, number, and chief characteristics.
Most often, it pertains to the choice of hardware, software, firmware, and documentation. The kind of configuration that an organization puts into its system determines the function and performance of the computer system in placed. In this case, organization should be aware of how the ITIL® Configuration Management should be handled.
In the management of configuration, a database available for use by organization is known as the Configuration Management Database (CMDB). It details the organization’s elements used in providing management of its IT services. The database provides the information that relates to the movement, maintenance and problems with the Configuration items. Samples of these items of information include the hardware, software, documentation and personnel.
There are 4 tasks that are essentially addressed in Configuration Management:
1. Identification: to specify, identify all IT components and include those in the CMDB.
2. Control: to specify who is the authorized or designated person to make changes
3. Status: to record the status of Configuration Items in the
CMDB, and maintain records of such status.
4. Verification: to review and audit information if what was included in the CMDB are accurate.
The ITIL® CMDB seeks to help the organization from the start to put things in order. Let CMDB be your tool toward your next step in delivering high quality IT service.