Information Technology Infrastructure Library or ITIL® is a framework designed in the 1980’s and over the years, it has been number one in setting the standards for the delivery of top-of-the-line IT services from companies around the globe. If you want to be ITIL® certified to advance your knowledge and career in the information technology industry, there are several paths that you can choose from. You can either take the ITIL® Foundation Certification exam, the ITIL® Version 2 or the ITIL® Version 3 exams. Under the ITIL® Version 2 category, you can either have an ITIL® foundation certificate, an ITIL® practitioner’s certificate, or an ITIL® manager’s certificate.
If you decide to advance your knowledge and take on the ITIL® Version 2 certification challenge, then you need to learn about two things: service support and service delivery. These are two terms that you will often stumble upon if you want to obtain an ITIL® Foundation Certification in IT Service Management. With service support, you will know how management affects a companys service desk and how to efficiently manage or handle your company’s IT configuration, and how to proceed when facing a given situation. On the other hand, service delivery will teach you what service delivery is all about, and how to manage your company’ IT capacity as well as you finances, service continuity and availability management. All in all, an ITIL® Foundation Certification in IT Service Management will give you a clear understanding of how your business, the customers, the management processes and the industry standards all come together to form a coherent whole.
The sample questions provided in any ITIL® exam helps in identifying the strengths and weaknesses of the examinee before taking the actual examination. Sample questions can also aid in improving the knowledge regarding the main concepts of the exam. A preparatory kit containing sample questions is made by some well known ITIL® professionals. The kit is usually concise and comprehensive at the same time to assist the examinee to pass the actual ITIL® exam. The kit contains a brief introduction about ITIL®, some sample questions and their corresponding answers for every set.
Sample questions are basically what the examinee will encounter during the exam itself. They are multiple choice questions and require picking the best answer to the specific question. Sample questions are quality guides for the ITIL® foundation exam besides the advice and tips that the examinee can get from the training center together with all the information they need to support their studies.
Before taking an ITIL® foundation exam, the examinee must set in his mind his main purpose in taking the ITIL® Foundation exam. He must also know how to effectively study the ITIL® exam, and must take into consideration his performance during the sample questioning so he will have an idea on how he will perform in the actual exam. He must also think of his next plan after passing the exam or if he fails the exam.
The success in taking the ITIL® exam depends on how the examinee performed during his practice exams and the way he answered the sample questions of the ITIL® foundation.