Santa Service


 

Ok –so it just might be the theme of the month (goodness knows why???) – but I gotta explore this Christmas theme just a little more…

 

So – if Santa provided a service, which was to deliver Christmas presents to all the boys and girls – how do the ITIL® processes align to this service:

 

Service Portfolio (V3): – can you imagine exactly what santa would have in his portfolio – way bigger than his sack – because that would be his catalogue – and can you imagine him, Mrs Claus and all the elves sitting down for a strategic planning meeting to discuss the latest and greatest toys – what’s in – what’s out(retired services) and what is to come that even he hasn’t thought of yet! – no wonder he is grey/white…

 

Validation and testing – who would test all the toys – and what do they do with them once tested??? – you can hardly donate them to poor families or orphanages – that would not be politically correct…

 

Release and deployment – does Santa do a “dry run” on the night before the night before Christmas – just to make sure he can cover the world.. and if not have a back up plan???? – and does he have a spare set of reindeers in his DRS (no – not “H” – R for Reindeer) in case they crash….

 

 

Can keep going on this –  later…

 

Till next time Cheers from the ITIL® Australia Team at The Art of Service

Michael

 

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