Service Level Management ITIL V3 : Having tried other methods of training in the passed both book and room based for other courses I initially bought this book with it’s eLearning element to dip my toe into the subject. Soon after I started with the combination of the excellently presented (iPad compatible) lessons on each section and the well written book it was clear that was going to be better than the other options I had to progress. I cannot recommend this highly enough and having booked my exam separately I passed first time.
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