Service Lifecycle ITIL V3 : We have ordered this item for our school libraries (three). It was among highest recommended titles. Our main branch was being accredited by IBO at that time and it was pointed out that we need good service business material in our libraries which was lacking. This book has been appreciated for its contents and depth both by members of our faculty and students. Highly recommended.
Al-Hussan International School (Kingdom of Saudi Arabia)
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