Service Operation Functions

“Know your role, do your job”
Team motto describing the goal for every player, coach and general staff member of the Kansas City Chiefs.

Functions refer to the people (or roles) and automated measures that execute a defined process, an activity or combination of both. The functions within Service Operation are needed to manage the ‘steady state’ operation IT environment. Just like in sports where each player will have a specific role to play in the overall team strategy, IT Functions define the different roles and responsibilities required for the overall Service Delivery and Support of IT Services.

Note: These are logical functions and do not necessarily have to be performed by equivalent organizational structure. This means that Technical and Application Management can be organized in any combination and into any number of departments. The lower groupings (e.g. Mainframe, Server) are examples of activities performed by Technical Management and are not a suggested organizational structure.