ITIL v3 Service Operation (SO) Full Certification Online Learning Course – The ITIL V3 Intermediate Lifecycle Complete Certification Kit ISBN: EL00142.
The primary objective of Service Operation is to enable effectiveness and efficiency in delivery and support of IT services.
Strategic objectives are ultimately realized through Service Operations, therefore making it a critical capability. This lifecycle phase provides guidance on:
* How to provide stability in Service Operations, allowing for changes in design, scale, scope and service levels
* Service Operation process guidelines, methods and tools for use in two major control perspectives; reactive and proactive. Managers and practitioners are provided with knowledge allowing them to make better decisions in areas such as managing the availability of services, controlling demand, optimizing capacity utilization, scheduling of operations and fixing problems
* Supporting operations through new models and architectures such as shared services, utility computing, web services and mobile commerce.