Service Transition ITIL : Published in 07 ITIL v3 comprises five volumes ITIL….

ITILService Transition ITIL : Published in 07 ITIL v3 comprises five volumes ITIL….

Copyright The Art of Service I Brisbane, Australia I Email: service@theartofservice.com Web: http://store.theartofservice.com I eLearning: http://theartofservice.org I Phone: +61 (0) 7 3252 2055 75 Overview of ITIL v3 ITIL v3 is an extension of ITIL v2 and will fully replace it following the completion of the withdrawal period on June 30, 2011. Most of the v2 activities remained untouched in v3, but some significant changes in terminology were introduced in order to facilitate the expansion. Published in May 2007, ITIL v3 comprises five volumes: • • • • • ITIL Service Strategy ITIL Service Design ITIL Service Transition ITIL Service Operation ITIL Continual Service Improvement ITIL Service Strategy As the center and origin point of the ITIL Service Lifecycle, the ITIL Service Strategy volume provides guidance on clarification and prioritization of service provider investments in services.

More generally, Service Strategy focuses on helping IT organizations improve and develop over the long term.

List of covered processes: • • • Service Portfolio Management Demand Management IT Financial Management Copyright The Art of Service I Brisbane, Australia I Email: service@theartofservice.com Web: http://store.theartofservice.com I eLearning: http://theartofservice.org I Phone: +61 (0) 7 3252 2055 76 IT GovernancE ITIL Service Design The ITIL Service Design volume provides good practice guidance on the design of IT services, processes, and other aspects of the service management effort.

Within ITIL v2, design work for an IT service is aggregated into a single Service Design Package (SDP).

List of covered processes: • • • • • • • • • • Service Catalog Management Service Level Management Risk Management Capacity Management Availability Management IT Service Continuity Management Information Security Management Compliance Management IT Architecture Management Supplier Management ITIL Service Transition Service transition relates to the delivery of services required by a business into live/operational use, and often encompasses the “project” side of IT rather than “BAU” (business as usual).

This area also covers topics such as managing changes to the “BAU” environment.

List of processes: • • • • • • Service Asset and Configuration Management Service Validation and Testing Evaluation Release Management Change Management Knowledge Management Copyright The Art of Service I Brisbane, Australia I Email: service@theartofservice.com Web: http://store.theartofservice.com I eLearning: http://theartofservice.org I Phone: +61 (0) 7 3252 2055

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ITIL and Service Transition ITIL : Published in 07 ITIL v3 comprises five volumes ITIL….
ITIL - Service Transition ITIL : Published in 07 ITIL v3 comprises five volumes ITIL….
ITIL and Service Transition ITIL : Published in 07 ITIL v3 comprises five volumes ITIL….
ITIL - Service Transition ITIL : Published in 07 ITIL v3 comprises five volumes ITIL….

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